Privacy Policy

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Effective Date: 10th June 2025

Spider Cranes Ltd (Company Number: 16509633, "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [spider-cranes.co.uk], use our services, or contact us.

By using our site or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information when you:

• Fill out a contact form or booking request
   
• Call, email, or message us
   
• Make a payment for our services
   

This may include:

• Name
   
• Phone number
   
• Email address
   
• Business or residential address
   
• Payment details (processed securely via third-party providers)
   
• Project details (e.g., service address, crane requirements)
   

We may also collect anonymised technical data such as your IP address, browser type, and interaction with our website (via cookies and analytics tools).

2. How We Use Your Information

We use your data to:

• Provide and manage our crane hire services
   
• Respond to enquiries and provide quotes
   
• Process payments and issue invoices
   
• Improve our website and customer experience
   
• Comply with legal or regulatory requirements
   

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third-party providers who help us operate our website and services. These include:

• GoDaddy – Our website platform, which processes and stores submitted customer data (e.g., contact forms, bookings).
   
• Payment processors – Secure third-party services (e.g., PayPal, Stripe) used for handling online transactions.
   
• Legal or regulatory bodies, if required to do so by law.
   

All third parties are required to comply with UK data protection laws, and we take care to ensure they handle your data securely and lawfully.

4. Data Storage and Security

Your personal information is stored securely using encrypted systems. We only retain your data for as long as necessary to fulfil the purposes outlined above or as required by law.

5. Your Data Protection Rights

Under the UK GDPR, you have rights including:

• Access – Request copies of your personal data
   
• Rectification – Request correction of inaccurate data
   
• Erasure – Request deletion of your data
   
• Objection – Object to certain types of processing
   

To exercise these rights, please contact us at:

📧 info@spider-cranes.co.uk

6. Cookies

Our website may use cookies to improve user experience and for analytics. You can manage or disable cookies through your browser settings.

7. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated effective date.

9. Contact Us

For any questions or requests regarding this policy or your data:

📧 info@spider-cranes.co.uk